Terms and Conditions
Cutline Craft, Terms, and Conditions (version 3/7/2017)
Cutline Craft, through CutlineCraft.com, is the online store owned and operated by Cutline Craft. Cutline Craft may update or change the below terms, conditions, policies, and notices at any time and without notice.
1.0 No Warranty/Liability
Cutline Craft provides no warranty of any kind for any of the products it sells or otherwise distributes. You assume all risks for any products purchased or received from Cutline Craft and Cutline Craft or its employees are not liable for any instance of injury to you or others, or damage or destruction of property. Additionally, Cutline Craft is not liable for any damages consequential or inconsequential resulting from the use or application of any Cutline Craft provided products. We sell our products expressly without warranty or performance for any use or situation. It is up to the user to ensure that the products safely meet the user’s intended purpose.
2.1 Faulty Items
If an item you received from Cutline Craft is deemed to be faulty (“Faulty Item”) due to a manufacturing defect, Cutline Craft may replace or repair that item at its sole discretion, if it is deemed by Cutline Craft that the fault is indeed due to a manufacturing defect and not user misuse including construction error. Cutline Craft will not be liable for equipment that might have been lost and/or damaged as a result of the Faulty Item. As an example, if a home shelf craft project kit you received from Cutline Craft is faulty and becomes damaged during assembly, Cutline Craft may replace the faulty shelf, but not any other equipment such as the hardware or accent pieces that might have been lost and/or damaged due to the faulty shelf.
2.2 Incorrectly Published Product Details
While every attempt is made to have accurate information on our website, Cutline Craft is not liable for any issues that may result from incorrect product details published on the Cutline Craft web site. Please note that specifications and prices may change without notice. For confirmation of specifications, pricing or availability; please contact Cutline Craft customer service directly.
Please see Cutline Craft’s Return Policy.
4.0 Shipping Terms and Conditions
5.1 Commercial Carriers
You accept USPS, UPS, FedEx and all other commercial carriers Cutline Craft offers or chooses to fulfil your order (“Mail Carrier(s)”) as reliable mail carriers and Cutline Craft’s carriers of choice.
5.2 Shipping Address
We need a complete and valid street address to ship your products. We do not allow orders to be shipped to the following:
Hotel and Convention Center Addresses – We have had a problem with packages getting lost at hotels and convention centers. We require a permanent, verified, residential or established business address.
PO Boxes, including APO addresses – Shipments to PO Boxes and APO addresses are reviewed on a case by case basis and may be declined. To avoid your order being held for review, use your regular residential or business address.
COD – We never ship Cash On Delivery. All products must be prepaid.
Export Compliance – We strive to fully comply to all laws of the USA, including embargo to exports to named countries, companies and individuals.
5.3 Tracking and Lost Shipments
If you select “Flat Fee”, Cutline Craft will send your packages with United States Postal Service (“USPS”). Depending on the type of USPS service chosen by Cutline Craft, the package may show receipt by the USPS, but may not show any tracking information after it was received by the USPS. Even mail service types that typically provide full tracking information to your location may sometimes not show any information beyond the USPS receiving the package. Cutline Craft has no influence or control over the internal processes of Mail Carriers or the local postal system of your country. Cutline Craft cannot be held liable for any mistakes made by a Mail Carrier or your local country’s postal service.
If the tracking information for your package shows receipt by any of Cutline Craft’s mail carriers, Cutline Craft is not responsible if your package never arrives at your location. No refunds will be provided if your package is lost in the mail system either in the USA or in your destination country. Almost all packages sent by Cutline Craft reach their recipient. Please contact the Mail Carrier directly if there is a shipping issue or claim.
5.4 Shipping insurance
When Cutline Craft sends your order with any Mail Carrier, the delivery is not ‘insured’.
5.5 Signature requirements
Some of the mail services offered by Cutline Craft require a signature on delivery of your package. Only in certain cases and in the sole discretion of Cutline Craft will a signature be required.
5.6 Customs, Duties, and “Return to Sender” Packages
For orders shipped outside the USA, you are solely responsible for any and all import duties your local customs office may impose on your order. If a package is returned to Cutline Craft due to the Mail Carrier’s inability to collect customs duties or deliver the package to your provided ship-to address, Cutline Craft will not refund a) shipping costs from Cutline Craft to your location and b) the cost of returning the package back to Cutline Craft, when and if the package is returned to Cutline Craft. In the event that a package can not be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package back to Cutline Craft, Cutline Craft may elect to ‘abandon’ the package. If your package is abandoned, you will not receive a refund.
5.7 Backordered items
If your order contains items that are ‘backordered’, your entire order will be held until the backordered item(s) come(s) into stock. All orders ship complete. Partial shipments are only available under certain conditions and in the sole discretion of Cutline Craft. Items of your order that are not on backorder will be held in reserve for you so that no previously purchased item runs out of stock while we wait on the backordered item(s).
5.8 Canceled Order Refunds
All orders that are declined by us due to a) violation of any of our shipping rules; or b) suspected fraud, are automatically voided with your method of payment and canceled. In most cases, you will be notified of any order cancellations.
5.9 Shipment Times and Delays
Orders having all items in-stock and placed before 3:30pm PST Monday-Friday typically ship in 2 business days. Exceptions may occur due to holidays, Fraud Protection delays or other unforeseen issues. Exceptions or orders placed after 3:30pm EST will typically leave our warehouse 3 business day from the time your order is placed. In rare cases and depending on your ship to address, it can take much longer than indicated for a package to reach you and is independent of the mail service you chose during check-out. The delivery time frames provided are averages for most mail pieces. Cutline Craft is not responsible if a Mail Carrier or your local country’s postal service delays the arrival of your package due to custom holds or other issues. Cutline Craft does not provide refunds in case your package is delayed.